HLT21020 - Certificate II in Medical Service First Response

The HLT21020 - Certificate II in Medical Service First Response offered by Wilson Medic One means your Emergency Response Team members can obtain pre-hospital skills and knowledge within a qualification. The qualification offers entry level certification for all Emergency Response Team members.

Our experienced educators are equipped with the educational aids to ensure each student has the best possible opportunity to learn and retain critical skills and knowledge, and our training is based in the belief that if we ‘Simulate to Educate’ we will expand the essential skills and knowledge of students to above the entry level. One of the most important benefits of the skills training and scenarios is its ability to present emergency workers with patients with a variety of medical and trauma conditions. Dealing with these cases allows Wilson Medic One students the opportunity to hone their skills enabling them to be confident in their ability to respond appropriately.

​Course Delivery Includes:



Nationally Recognised Training


We are dedicated to assisting students in achieving their study and career goals, offering a range of health service industry courses, in patient transport, emergency pre-hospital care, and mine site training.

​A career in response services​

Occupational titles for this role may include:

  • Community based First Responder / Workplace First Responder
  • Emergency Medical Responder / EMS First Responder
  • Volunteer First Aider

​Study Pathways

This is competency based training.  After successful completion of the programme students will be awarded a Nationally Recognised Qualification for HLT21020 - Certificate II in Medical Service First Response.

These units may provide credit towards a range of other health and related qualifications at Certificate II level and above; allowing students continue with their first aid knowledge and training and move into advanced first aid/response training as a natural progression. 

Course Objectives

​Wilson Medic One’s aim is to produce and deliver a program of competency based training that is holistic in its approach and has meaning and relevancy to the student’s work functions as the program is based on real work tasks.

HLT21020 - Certificate II in Medical Service First Response is comprised of:

  • ​5 core units
  • 4 elective units + 1 additional elective unit

Core Units

5 core units


Work with diverse people


Comply with infection prevention and control policies & procedures


Follow safe work practices for direct client care


Provide first aid


Manage personal stressors in the work environment

Elective Units

4 elective units + 1 additional elective unit

Recognise healthy body systems


Provide advanced first aid


Provide advanced resuscitation and oxygen therapy


Provide pain management


Provide cardiopulmonary resuscitation 

Entry Requirements

While there are no formal entry requirements, Wilson Medic One prefers potential students to hold a first aid qualification.​


Following the successful completion of the program, Qualification Testamur and Record of Achievement will be issued in accordance with the Australian Qualifications Framework (AQF).

Enquire about this course

​If you have questions about this course or would like any additional information, get in touch with us by calling 1300 262 000 or fill out the contact form here.​

Book a Course

Ambulance Booking Form

If you are submitting a booking outside of 0800 - 1800 please also contact the Wilson Medic One Duty Team Leader on 1300 262 000